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Archive for the ‘Social Media’ Category

What Age Range Uses Social Media Most?

Tuesday, August 24th, 2010

Social networking is on the rise. Details from the survey show interesting results about social network use among different age demographics:

Among adults 18+ :

  •  64% of all adults use online media
     78% of adult ages 18-34 use online media
     71% of adults ages 35-44 use online media
     43% of adults ages 55 + use online media

 

  •  45% of all adults are influenced by social networking
     50% of adults ages 13-34 are influenced by social networking
     37% of adults ages 55+ are influenced by social networking

 

  •  38% of all adults aim to influence others by social networking
     45% of adults ages 18-34 aim to influence others by social networking

 

  •  71% of all adults are greater influenced by online reviews & blogs by close friends and family
     69% of adults ages 18-34 are greater influenced by reviews & blogs by close friends and family
     76% of adults ages 35-44 are greater influenced by reviews & blogs by close friends and family

 According to the Nielson Co. as quoted by Harrison Interactive:

 “[Online] audience grew about 20% globally, from 261.7 million to 313.7 million. Total global  minutes spent on social networks more than doubled, from 55.7 billion to 113.1 billion. Average  time spent per user grew about 45%, from three hours, 32 minutes and 49 seconds to six hours  and 25 seconds”

social-mediaAs shown from the results, social networking online has boomed in just the past year becoming an attractive domain for marketing activity. Blogs, vlogs (video blogs), and business profiles can be a perfect way to reach out to these internet savvy consumers. Additionally, the ability to comment on a companies activity gives the consumer a voice; it allows them to become a participate in the business’ activity. Having an active presence on the internet can allow a company to better understand public opinion and guide the public image of a company. Through internet activity a company can suggest a positive public image, but more importantly, a company can preempt and respond to negative public opinion.

The largest demographic of social network users is young adults ages 18-34, making them an easy target when it comes to online media. Young adults may see the internet as an opportunity to establish part of their identity. Companies should keep in mind the current user of internet activity when they create their online communication. However, businesses should not forget about older clientele either. According to Mike Stevens, Director, of telecommunications research at Simpson Carpenter, in an article for New Media Age, adults age 55-65 are growing faster than any other user group on Facebook, a well known networking site. While these users are not as large of a current population of young adults, they do have the largest growth potential in the social networking environment.

 

Photo Credit: Ivan Walsh

AHHH I got a Negative Review - What do I do???

Thursday, June 25th, 2009
A Negative Review on Google

A Negative Review on Google

According to Matt McGee from Small Business Search Marketing, getting a negative review posted about your business is not the end of the world.  He states “We don’t live in a 5-star world.  Think about it: Even your favorite restaurant messes up sometimes”.  I would have to agree.  Here are a few ways that negative reviews can actually help your business:

1. It can make the reviews look more realistic - Sometimes, if your business has ALL 5-star reviews, it can almost look fake.  It wouldn’t hurt to have the odd 3-star, or 4-star rating in there.

2.  It can give you good feedback to help you improve - Good business owners always strive to be better.  If you get a negative review, it enables you to humble yourself, apologize to the offended person and possibly even turn them into a happy customer.

3.  They can create buzz about your business - sometimes 1 negative review can spark something in a business owner that will make him want to recruit his best customers and encourage them to post positive things about him online.  This can only end well.

To sum it up, if you get a negative review, don’t cry, scream at the directory webmaster to take it down, or threaten to sue.  Use it as an opportunity to turn a bad situation into a good one.  My next post will cover how a Small Business should respond to a negative review.